Welcome to Pumayana Studio / Luminaya Portal.

We value clarity, integrity, and trust. These policies explain how we handle digital downloads, custom art, physical items, refunds, privacy, and customer care.

Below you will find all store policies, including Terms & Conditions, Privacy, Refunds, Shipping, and Digital Product Guidelines.

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By using this website or purchasing from this store, you agree to the policies listed on this page.

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✨ 1. TERMS & CONDITIONS

This website (www.pumayanastudio.com) is owned and operated by Pumayana Studio.
By accessing or purchasing from this site, you agree to be bound by these Terms & Conditions.

Copyright & Usage Rights
All artwork, wallpapers, prints, tapestries, eBooks, and digital files are protected by copyright and remain the intellectual property of Pumayana (Aurélien Floret).
You may not reproduce, redistribute, or resell any content without written permission.

Digital File Usage
Digital products are for personal use only unless a commercial license is explicitly provided.

Pricing & Availability
Product availability and pricing may change without notice.

Order Acceptance
We reserve the right to refuse or cancel orders in cases of suspected fraud, errors, or misuse.

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✨ 2. PRIVACY POLICY

Your privacy is important to us.

We collect only the information needed to process your order and provide customer support (such as name, email, and transaction details).

We do NOT store or have access to your credit card information.
All payments are securely processed by Wix Payments, Stripe, or PayPal.

We may send occasional updates or product announcements — you may unsubscribe at any time.

We never sell or share your private information except with essential service providers (e.g., payment processors, delivery partners).

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✨ 3. REFUND POLICY — PHYSICAL PRODUCTS

This policy applies to prints, posters, tapestries, and other made-to-order items.

Because all physical products are produced individually after ordering:

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You may cancel your physical item order within 24 hours for a full refund.

After 24 hours, production begins and we can no longer cancel or modify your order.

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Damaged or Incorrect Items

If your product arrives damaged or defective:

1. Contact us within 7 days of delivery

2. Include photos of the issue

3. We will send a free replacement​

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Non-Returnable Items

We do not accept returns or exchanges for made-to-order items unless the product is damaged or incorrect.

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✨ 4. REFUND POLICY — DIGITAL PRODUCTS

Digital products (wallpapers, downloads, activations, eBooks, etc.) are delivered instantly after purchase.

For this reason:

All digital sales are final and non-refundable.

If you experience a problem downloading or accessing your files, contact us and we will resend them.

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✨ 5. DIGITAL PRODUCT POLICY

When you purchase a digital item:

• You receive a personal-use license only

• Redistribution, resale, editing, or commercial use is prohibited

• No physical product will be shipped

• File appearance may vary depending on device resolution and screen ratio

• Downloads are delivered instantly via email and your account page

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✨ 6. SHIPPING POLICY

Digital Products

Delivered instantly by email. No shipping fees.

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Physical Products

• Free shipping for all prints, worldwide

• Prints and tapestries are produced on demand.

• Typical processing time: 3–7 business days

• Delivery time varies by region.

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Lost or Delayed Packages

If your order is lost in transit, please contact us — we will assist you with a replacement once confirmed by the carrier.

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✨ 7. CONTACT

For any questions about these policies or your order, please contact:

📧 support@pumayanastudio.com
🌐 www.pumayanastudio.com

We are here to help and ensure a smooth experience.

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